Contact the team
Help us understand
the problem.
Tell us what you tried, what you expected, and what happened. For a software issue, include your Slida version, operating system, and the steps that caused the problem.
Keep health information, passwords, and recovery keys out of your email. Remove personal details from any screenshot before you send it.
FAQ
Frequently asked
questions.
Answers to common questions about getting started and getting help.
How do I get early access to Slida Health?
Visit the early-access page to submit a request. Early access is controlled. A request does not guarantee an invitation, release date, feature, or platform. The English-only alpha is for adults aged 18 or older.
What if I did not receive an early-access email?
Check your spam or junk folder. If you still cannot find the email, contact support@sovereignbio.net from the address you used for your request. Tell us which email you expected to receive.
How do I report a bug or suggest a feature?
Email support@sovereignbio.net. For a bug, include your app version, operating system, and steps to reproduce it. For a feature suggestion, describe the task you want to complete and how the change would help. Use examples that do not contain health information or other personal details.
Where does Slida keep my health information?
Slida stores your health information in an encrypted local record on your device. Sovereign Bio does not have access to the health information you keep in Slida. Optional external model services and exports have their own privacy considerations. Read about local data privacy for the boundaries and recovery-key guidance.
How do I make a privacy request?
Email support@sovereignbio.net with your request about information held through the website or early-access program. We may need to verify your identity. Read the Privacy Notice for details about your choices and how we handle your information.
Where can I find product updates and platform information?
Read Signal for published release notes and engineering updates. An engineering build does not mean a platform is available to every early-access participant. Check the information supplied with your invitation for the version and platforms available to you.